Patient Reference Group
During autumn 2011 a poster was displayed in all of the waiting areas asking for volunteers to join our Patient Reference Group (PRG). We had been unsuccessful in the past so this time we offered to include a Virtual Group (vPRG) as we thought that if patients didn’t want to come to the surgery to have these meetings we might get more interest if we could contact them by email. At first we didn’t have any response to our posters therefore staff started to approach patients face to face to try and gain interest. In January we eventually had seven patients interested in joining this group, their preference was to be contacted by email.
Our poster invited members from all backgrounds, e.g. retired, working people, mixed age ranges etc. The seven interested registered patients include one retired member, one teacher, two full time working members, one young Mother and two full time students.
Our AIM for this group is to enhance the Practice by working alongside all the practice staff whenever there are any suggestions or need for change within the Practice.
Develop a structure
Agree any areas
Collate patient views through ongoing surveys that are relevant to the practice needs.
Agree any action plan if changes required
Publicise the survey findings to patient population