The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.
The results of the two question survey for March are as follows:
Positives
I am able to get an urgent appointment when i need to
Very friendly staff
Very satisfied with the practice
Good service, sensible system and appointments, usually quick
Negatives
Always see different doctors
Too long to wait for an appointment