The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.
The results to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" are shown below, together with some remarks:
36 Extremely Likely
12 Likely
03 Neither Likely Nor Unlikely
01 Unlikely
00 Extremely Unlikely
00 Unknown
52 Total
Positives
Dr Robinson was lovely, would highly recommend
My doctor is very understanding
There is less waiting time than my previous surgery
Reception staff always have time for you, very easy to get an appointment
Negatives
Dissatisfied with past diagnosis
Sometimes you can't get an appointment when you need it
I have had a few problems with prescriptions through no fault of mine
Can't always see the same doctor
Collection Method
15 GP
20 Nurse
00 Midwife
00 Nurse Practitioner
00 Dietician
00 Online
00 Counsellor
17 Desk