The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

The results to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" are shown below, together with some remarks:

05 Extremely Likely

04 Likely

00 Neither Likely Nor Unlikely

00 Unlikely

01 Extremely Unlikely

00 Unknown

11 Total

Positives

• Staff always helpful

• Staff very friendly. Good service by all at this practice

• Likely because it is a good service

Negatives

• No continuity with GPs, no female GP.

Collection Method

00 GP

00 Nurse

00 Midwife

00 Nurse Practitioner

00 Dietician

00 Online

00 Counsellor

11 Desk