Friends & Family Survey (September 2015)

Updated: Oct 6

The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

The results to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" are shown below, together with some remarks:

11 Extremely Likely

06 Likely

02 Neither Likely Nor Unlikely

00 Unlikely

01 Extremely Unlikely

02 Unknown

22 Total

Positives

  • It has been my practice my whole life and staff and doctors are always great

  • I always see my GP instead of a locum. Always get well looked after

  • I myself have had no problems and doctors and nurse staff are really good and nice

  • I have not used the service recently but am aware of how good the service is

  • The reception staff are friendly and helpful

Negatives

  • I would have said extremely likely but for the fact that there is no continuity with seeing the GP

  • Too many locum doctors who do not know patients

  • Regular change of doctors

  • Poor service - unlikely to see the same doctor twice

Collection Method

15 GP

20 Nurse

00 Midwife

00 Nurse Practitioner

00 Dietician

00 Online

00 Counsellor

17 Desk

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