The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.
The results to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" are shown below, together with some remarks:
11 Extremely Likely
06 Likely
02 Neither Likely Nor Unlikely
00 Unlikely
01 Extremely Unlikely
02 Unknown
22 Total
Positives
It has been my practice my whole life and staff and doctors are always great
I always see my GP instead of a locum. Always get well looked after
I myself have had no problems and doctors and nurse staff are really good and nice
I have not used the service recently but am aware of how good the service is
The reception staff are friendly and helpful
Negatives
I would have said extremely likely but for the fact that there is no continuity with seeing the GP
Too many locum doctors who do not know patients
Regular change of doctors
Poor service - unlikely to see the same doctor twice
Collection Method
15 GP
20 Nurse
00 Midwife
00 Nurse Practitioner
00 Dietician
00 Online
00 Counsellor
17 Desk
Comments