The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

The results of the two question survey for March are as follows:

Positives

• I am able to get an urgent appointment when i need to

• Very friendly staff

• Very satisfied with the practice

• Good service, sensible system and appointments, usually quick

Negatives

• Always see different doctors

• Too long to wait for an appointment