The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

The results to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" are shown below, together with some remarks:

13 Extremely Likely

16 Likely

01 Neither Likely Nor Unlikely

02 Unlikely

02 Extremely Unlikely

00 Unknown

24 Total

Positives

• Extremely likely because you are first class

• Always a very friendly service

• Accessable to everyone

• Staff are so helpful and always get satisfaction from doctors

Negatives

• Too many different doctors

• Very hard to get an appointment

• Never see the same doctor twice

• Find that only Dr Vis and Dr Bowes have time for you

Collection Method

00 GP

00 Nurse

00 Midwife

00 Nurse Practitioner

00 Dietician

00 Online

00 Counsellor

24 Desk