Accessibility statement for Ravensworth Surgery
This accessibility statement applies to www.ravensworthsurgery.nhs.uk. This website is run by Ravensworth Surgery. gpsites.co.uk provides the website platform.
We want as many people as possible to be able to use this website. For example, you should be able to:
- change colours, contrast levels and fonts using your browser or device settings
- zoom in up to 400% without the text spilling off the screen
- move around most of the website using just a keyboard
- move around most of the website using speech recognition software
- listen to most of the website using a screen reader
We have also made the text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Change the text size
You can make the text on this website bigger using your browser or your device. This works on other websites too.
On a computer
- To zoom in, hold down Ctrl (or Cmd on a Mac) and press +.
- To zoom out, hold down Ctrl (or Cmd) and press -.
- To go back to the normal size, hold down Ctrl (or Cmd) and press 0.
On a phone or tablet
To zoom in, put 2 fingers on the screen and move them apart.
To make text bigger on every website and app:
- on an iPhone or iPad, go to Settings, then Display and Brightness, then Text Size
- on an Android phone or tablet, go to Settings, then Display, then Font size
The names of the settings can be a little different on some devices.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some documents, like PDF and Word files, may not work well with screen readers. For example, they may not have headings or text descriptions of images.
Getting information in a different format
If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, tell us:
- call 0191 455 2093
- ask at reception
We will think about your request and get back to you as soon as we can.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, contact us:
- call 0191 455 2093
- ask at reception
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Ravensworth Surgery is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is built with components from the NHS digital service manual, which are tested for accessibility. This website is partially compliant with the WCAG version 2.2 AA standard, because of the problems listed below.
Non-accessible content
The content listed below is not fully accessible:
- Some documents, like PDF and Word files, may not work well with screen readers. For example, they may not have headings or text descriptions of images. This fails WCAG 2.2 success criteria 1.1.1 Non-text Content and 1.3.1 Info and Relationships.
We are working to fix these. When we publish new documents, we will make sure they meet accessibility standards.
Content that is not within the scope of the accessibility regulations
Some services this website links to are run by other organisations, like the NHS App, our online form and the NHS online registration service. They have their own accessibility statements.
Preparation of this accessibility statement
This statement was prepared on 11 October 2026. It was last reviewed on 11 October 2026.
This website was last tested on 11 October 2026 by gpsites.co.uk, against the WCAG version 2.2 AA standard.
We tested every page with automated checks (axe-core) at desktop and phone sizes. We also checked that pages work with only a keyboard, reflow at 200% and 400% zoom, keep buttons and focus visible in Windows contrast themes, and that links and buttons are big enough to tap. These checks run every time the website changes.